Refund policy

REFUND POLICY
Refund policy
Maua Florals wants you to have the highest enjoyment and pleasure from your purchase. But
on the rare occasion that you are not satisfied, we are happy to replace or refund your
purchase.
We have a 14-day return policy, which means you have 14 days after receiving your item to
request a return.To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll also need the
receipt or proof of purchase. If faulty, you must attach photographic evidence of same.To start
a return, you should email us @
mauaflorals@gmail.comOnce your return is accepted, you will be sent instructions on where
to send your package. Please note, buyers are responsible for all returns shipping and
handling costs.
You can always contact us for any return question at contact us page
Damages and issuesPlease inspect your order upon reception and contact us immediately if
the item is defective, damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.
Exceptions / non-returnable items
Unfortunately, we do not accept returns of custom, personalised, ( special order) or SALES or
GIFT CARD items. Please get in touch if you have questions or concerns about your specific
item.
ExchangesThe fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is
being shipped into the European Union, you have the right to cancel or return your order
within 14 days, for any reason and without a justification. As above, your item must be in the
same condition that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
RefundsWe will notify you once we’ve received and inspected your return, and let you know
if the refund was approved or not. If approved, you’ll be automatically refunded on your
original payment method within 10 business days. Please remember it can take some time for
your bank or credit card company to process and post the refund too.If more than 15
business days have passed since we’ve approved your return, please contact us